privacy policy
This Privacy Policy ("Policy") applies to the collection, storage, use and disclosure of personal information by or on behalf of The Doncaster Braidwood Pty Ltd ("The Doncaster", "we", "us" or "our"), our related entities, employees and representatives.
We are committed to protecting your personal information and ensuring its privacy, accuracy and security. We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs").
What is personal information?
Personal information is information or an opinion that identifies you, or from which your identity can reasonably be determined.
What is sensitive information?
Sensitive information includes information about your racial or ethnic origin, political opinions, religious beliefs, health information, biometric information, criminal record or other information classified as sensitive under the Privacy Act.
We will only collect sensitive information where:
you have consented to us doing so; or
we are required or permitted by law.
Collection of personal information
We may collect personal information including:
your name, address, email address and telephone number;
date of birth;
payment and credit card details;
booking and reservation information;
guest preferences and special requests;
correspondence between you and us;
feedback, reviews and survey responses; and
information required to provide accommodation and related guest services.
If you provide us with personal information about another person, you confirm that you have their consent to do so.
How we collect your personal information
We collect personal information directly from you when you:
make an accommodation booking;
enquire about staying at The Doncaster;
subscribe to our newsletter;
contact us by phone, email or via our website;
stay at The Doncaster;
attend an event hosted by The Doncaster; or
interact with us through social media.
We may also collect information through third-party booking platforms, travel agents, online travel agencies, payment providers and other service providers.
CCTV
To protect the safety of our guests, staff and property, The Doncaster uses CCTV surveillance in selected common areas.
Images recorded by CCTV may contain identifiable personal information. Recordings are securely stored for up to 60 days before being deleted unless required for an investigation or as otherwise required by law.
Access to CCTV footage is restricted to authorised personnel and may be provided to law enforcement agencies where appropriate.
How we use your personal information
We use your personal information to:
manage accommodation bookings and guest stays;
verify your identity;
communicate with you before, during and after your stay;
process payments and refunds;
respond to enquiries and customer service requests;
personalise your guest experience;
send booking confirmations and important service information;
provide information about special offers, packages and events;
improve our services and website;
maintain the security of our property; and
comply with legal and regulatory obligations.
We may contact you by email, SMS, telephone or post.
Direct marketing
With your consent, or where otherwise permitted by law, we may send you newsletters, promotions and special offers relating to The Doncaster.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Disclosure of personal information
We may disclose your personal information to:
employees and contractors;
payment processors;
booking and reservation platforms;
IT service providers;
insurers;
accountants, legal advisers and professional consultants; and
government authorities or law enforcement agencies where required by law.
We will only disclose personal information where reasonably necessary to provide our services or comply with legal obligations.
Overseas disclosure
Some of our technology providers may store information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
Security of personal information
We take reasonable steps to protect your personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
These measures include secure payment systems, password-protected databases, restricted staff access and appropriate physical and electronic safeguards.
While we strive to protect your information, no method of transmission over the internet is completely secure.
Cookies and website analytics
Our website may use cookies and similar technologies to:
improve website functionality;
understand visitor behaviour;
measure website performance; and
enhance your browsing experience.
You can disable cookies through your browser settings, although some website features may not function correctly.
Accessing and correcting your personal information
You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate, incomplete or out of date.
We will respond within a reasonable time and in accordance with the Privacy Act.
Complaints
If you have concerns about how we have handled your personal information, please contact us first so we can investigate and respond.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact Us
The Doncaster Braidwood
1 Park Lane
Braidwood NSW 2622
Australia
Phone: (02) 7202 5638
Email: stay@doncasterbraidwood.com.au
Third-party websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites and encourage you to review their individual privacy policies.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.
The most current version will always be published on The Doncaster website and will take effect immediately upon publication.