Terms and Conditions
These Accommodation Booking Terms & Conditions and Website Terms & Conditions of Use apply to all accommodation and services provided by The Doncaster Braidwood Pty Ltd, located at 1 Park Lane, Braidwood NSW 2622 ("The Doncaster").
1. Accommodation Bookings & Payment
1.1 Accommodation Bookings
A deposit equal to 50% of the total booking value is required to secure your reservation.
The remaining balance will be automatically charged 7 days prior to arrival using the payment method provided at the time of booking.
The Doncaster reserves the right to cancel a reservation where payment cannot be successfully processed prior to arrival.
1.2 Rates
All rates are quoted in Australian Dollars (AUD) and include GST.
Rates are subject to change without notice until a booking has been confirmed.
Any verbal quotation is an estimate only and is not binding until confirmed in writing.
1.3 Card Processing Fees
A credit or debit card processing fee may apply to all card payments.
2. Cancellations
Bookings cancelled:
More than 60 days before arrival will receive a full refund.
14–60 days before arrival will receive a refund of 50% of the booking value.
Within 14 days of arrival, or in the event of a no-show, are non-refundable.
Where payment has been made by Visa, Mastercard or American Express, The Doncaster reserves the right to deduct any merchant processing fees incurred.
3. Check-In & Check-Out
3.1 Check-in
Check-in is available from 2:00pm. Self check-in instructions will be provided prior to arrival where applicable.
3.2 Check-out
Check-out is by 10:00am. Late departures are subject to availability and may incur additional charges.
4. Number of Guests
The number of guests staying in each room must not exceed the number confirmed in the booking.
Additional guests may only stay with prior written approval from management and may incur additional charges.
5. Noise & Guest Behaviour
The Doncaster is located within the historic township of Braidwood.
Guests are asked to respect neighbouring residents and other hotel guests by keeping noise to a minimum, particularly between 10:00pm and 7:00am.
Management reserves the right to require any guest causing excessive disturbance to leave the property without refund.
6. Smoking
Smoking and vaping are strictly prohibited inside all guest rooms, balconies and internal common areas.
A cleaning fee may be charged where smoking has occurred inside the building.
7. Pets
Unless otherwise approved in writing prior to arrival, pets are not permitted at The Doncaster.
Registered assistance animals are exempt in accordance with applicable legislation.
8. Accommodation
8.1 Included Amenities
For the duration of your stay, Mona Farm will provide:
Bed linen
Towels
Bathroom amenities
Complimentary Wi-Fi
Tea and coffee facilities
8.2 Guest Responsibilities
Guests agree to:
Leave the room in a reasonable condition.
Not remove hotel property, including linen, robes or amenities.
Follow all reasonable directions provided by management.
9. Wellness Services
Wellness treatments are available at The Doncaster and affiliated properties and are subject to availability.
Guests participating in any wellness treatment agree to the following:
Wellness treatments are provided for relaxation and general wellbeing only and are not a substitute for professional medical advice, diagnosis or treatment.
Guests must advise staff of any relevant medical conditions, injuries, allergies, pregnancy or other circumstances that may affect their treatment.
Participation is at the guest's own risk. Guests acknowledge that treatments may involve inherent risks, including skin sensitivity, allergic reactions, heat or cold exposure, and minor injury.
The Doncaster reserves the right to refuse, modify or discontinue any treatment where it is considered unsafe or unsuitable.
Guests are responsible for providing accurate health information before their treatment.
Guests under 16 years of age must be accompanied by a parent or legal guardian and may only receive treatments with parental or guardian consent.
Full payment is required at the time of booking unless otherwise agreed.
Cancellations made more than 24 hours before a scheduled treatment will receive a full refund. Cancellations within 24 hours, no-shows, or late arrivals may be charged the full treatment fee.
Rescheduling requests must be made at least 24 hours before the scheduled treatment and are subject to availability.
Guests must follow all staff directions and notify staff immediately if they feel unwell or experience any discomfort during a treatment.
Gift vouchers, prepaid treatments and wellness packages are subject to any stated expiry dates, are non-transferable unless otherwise stated, and are non-refundable except where required by law.
Wellness Services are provided subject to the limitation of liability set out in Section 11 of these Terms & Conditions.
10. Damage
Guests are responsible for any damage caused during their stay.
Any damage, breakage or theft should be reported immediately.
Following departure, The Doncaster reserves the right to charge the cost of repairing or replacing damaged property, including any additional cleaning required.
Where damage is identified after departure, guests will be notified in writing and payment will be due within 14 days.
11. Limitation of Liability
To the fullest extent permitted by law, The Doncaster:
excludes all warranties not expressly contained in these Terms;
is not liable for indirect, consequential or incidental loss or damage arising from a guest's stay;
accepts no responsibility for loss, theft or damage to personal belongings.
Nothing in these Terms excludes any rights available under the Australian Consumer Law.
Guests indemnify The Doncaster against any loss, claim or expense arising from their breach of these Terms or negligent or unlawful conduct.
12. Termination
The Doncaster may immediately terminate a booking where:
payment is not received;
these Terms are breached;
unlawful or dangerous behaviour occurs;
guests cause unreasonable disturbance to other guests.
Any refund will be determined in accordance with the cancellation policy and applicable law.
Website Terms of Use
Acceptance
By accessing or using www.doncasterbraidwood.com.au, you agree to these Terms & Conditions.
If you do not agree, you must discontinue use of the website.
Intellectual Property
All website content, including text, photography, graphics, logos, branding and design, is owned by or licensed to The Doncaster and is protected under Australian copyright law.
No content may be copied, reproduced or distributed without prior written permission.
Privacy
Personal information collected through this website is managed in accordance with The Doncaster's Privacy Policy.
Disclaimer
While reasonable care has been taken to ensure information on this website is accurate, The Doncaster does not warrant that the website is free from errors or interruptions.
Information may be updated without notice.
Governing Law
These Terms are governed by the laws of New South Wales, Australia.
Any dispute arising from these Terms shall be determined by the courts of New South Wales.
Changes to these Terms
The Doncaster reserves the right to amend these Terms & Conditions at any time.
The current version published on the website will replace all previous versions.
Contact
The Doncaster Braidwood
1 Park Lane
Braidwood NSW 2622
Australia
Phone: (02) 7202 5638